Case · HiddenWire

There used to be no numbers

An internal ERP for a company running six businesses with no control or management. Today it invoices, quotes, collects and sees the margin of every line in a single place.

Revenue

$0.00

Total collected

Expenses

$0.00

Materials + Labor + Expenses

Profit

$0.00

Margin: 15.2%

Customers

Active

Overdue invoices

Need collection

Low stock

Needs attention

Real dashboard figures · 6 lines of business · 11 with activity

The starting point

Six businesses runningand no way to measure them.

HiddenWire runs several units at once: installations, cameras, internet, showroom, garage. There used to be no control or management: quotes lived in everyone's own spreadsheets, invoices were put together by hand, monthly payments were remembered from memory and nobody could say which line made money and which one lost it.

The ERP didn't add processes: it put the existing ones in a single place. What changed isn't how they work, it's that now it's visible.

What it does

Five pieces, one place.

Quoting without scattered spreadsheets

Estimates stopped living in personal files. Each one is born with its number, its customer, its source (a call, a referral) and the line of business it belongs to, and moves through statuses until it's approved or rejected. What was proposed is on the record, not estimated from memory.

16 estimates
$49,052 proposed
Draft → Sent → Approved

List of estimates with customer, line of business, total and status

Invoicing in a minute, from the right line

An invoice goes out by picking the customer and line of business, and it's issued from the right branch: the address on the document changes on its own. Items are looked up in inventory or added one-off for that invoice, and the total is built with tax applied.

Items from inventory
Issued by branch
Configurable tax

New invoice dialog with customer, line of business and item details

See who owes, and remind them

Service payments and monthly fees show up sorted by due date, separating what's overdue from what falls due this week. Every row has a button to send a WhatsApp reminder and to mark it as paid. This was the money that used to slip away for lack of a list.

43 overdue
WhatsApp reminder
Monthly or one-time

List of due payments with amounts, due dates and collection actions

Every business pays its way

The dashboard breaks down results by line: HiddenWire, Security Center, Showroom, Garage, Internet, Menu. It shows what was collected against what was spent and flags in red the line that's losing money instead of making it. It's the view that turns “we did well” into a number per unit.

6 lines of business
11 with activity
Live profit and margin

Dashboard with profit by line of business and the period's indicators

The whole team in the loop, in one place

Comments on orders, messages and alerts land in a shared inbox, with unread items marked. Operations stop running through scattered chats where nobody knows what was said or when: it's recorded against the order and the person.

Comments per order
Shifts and team
Roles and permissions

Notifications inbox with comments and team messages

0: lines of business measured separately, not lumped together
0: active customers with their history and payments
0: overdue payments that used to show up on no list
0: scattered spreadsheets to see how the month is going

Yours could be next

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